A certain consumer, Donita Buccat had a constant struggle to buy breakfast at her office building because the store doesn’t have loose coins and small bills. Often, she loses time as the cashier has to approach other stores to break bills.
“Kailangan may handa silang panukli sa customers nila, para hindi sila nakakaabala kapag may pupuntahan sila at nagmamadali sila. Kaysa aalis sila, maiiwan yung store, maiiwan ka dun, maghahanap sila ng panukli,” Buccat said.
Worse, if there is no exact change, and businesses can’t find money customers end up foregoing their change or simply walking away.
Buccat said, “Minsan nagpa-load ako, tapos kahit P100 lang yung binigay ko para saP15 na load, wala silang panukli. Hindi na ko naka-load.”
THUS, REPUBLIC ACT NO. 10909 OR THE NO SHORTCHANGING ACT WHICH WAS PASSED LAST MONTH REQUIRES BUSINESSES TO SET ASIDE MONEY IN ORDER TO PROVIDE CONSUMERS THEIR EXACT CHANGE.
In case the exact law will be implemented, it will ban practices like withholding change or offering small items — often candy or cigarettes — to make up for it.
According to reports, Amando Macarilay welcomed the passage of the law, saying the practice of not having change ready promotes unfairness. Customers are willing to pay money but they end up getting shortchanged or unable to buy the products they need.However, the law on exact change also causes concern among some business owners. They fear some situations are out of their control, even when they set aside money for change.
Also reported, a certain Richelle Escario, who works in an eatery, said on interviews that there are days that she encountered various customers who only have large bills. Onpaydays, especially, people tend to pay just with P1,000 bills.
But the law for the exact change is firm. Any business who violates it will be fined P500 for their first violation, while repeat violators can be fined as much as P25,000 and have their operating licenses suspended.
In conclusion, Senator Bam Aquino who proposed the law said that the rules will benefitbusinesses as they would promote a culture of “decency, integrity, and professionalism.”